Privacy Policy
Your privacy matters to us. This comprehensive policy explains how ExpandLogicPulseZone collects, uses, and protects your personal information in accordance with Malaysian data protection laws.
Information We Collect
At ExpandLogicPulseZone, we collect various types of information to provide you with our budget foundations educational services. We believe in transparency about what we collect and why.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Communication, course enrollment, support | 5 years after last contact |
| Educational Progress | Track learning milestones, provide certificates | 10 years for certification records |
| Payment Details | Process course fees, refunds, financial records | 7 years as required by Malaysian law |
| Technical Data | Improve website performance, security | 2 years unless longer retention needed |
How We Use Your Information
Your information helps us deliver quality budget education and improve our services. We process personal data based on legitimate interests, contractual obligations, and your consent where required.
- Deliver educational content and track your progress through our budget foundations program
- Process enrollment applications and manage course registrations for programs starting mid-2025
- Send important updates about courses, schedule changes, and educational resources
- Provide technical support and respond to your inquiries about our services
- Generate certificates and maintain records of educational achievements
- Analyze website usage to improve user experience and educational delivery methods
- Comply with Malaysian regulatory requirements for educational institutions
Data Sharing and Third Parties
We limit data sharing to essential service providers and never sell your personal information. All third parties must meet our strict privacy and security standards.
We only share data with trusted partners who help us deliver educational services, process payments, or provide technical support. These partners are contractually bound to protect your information.
Third-party categories we work with include:
- Payment processors for secure transaction handling (subject to PCI DSS compliance)
- Cloud hosting providers for website and learning platform infrastructure
- Email service providers for course communications and updates
- Analytics services to understand how students interact with our content
- Professional certification bodies when issuing recognized qualifications
Your Rights Under Malaysian Law
The Personal Data Protection Act 2010 (PDPA) grants you specific rights regarding your personal data. We're committed to honoring these rights and making them easy to exercise.
Access Your Data
Request a copy of all personal data we hold about you. We'll provide this within 21 days in a readable format.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information we have on file.
Withdraw Consent
Remove your consent for marketing communications or other processing based on consent.
Data Portability
Receive your data in a structured format to transfer to another service provider where applicable.
Security Measures
Protecting your personal information is a top priority. We implement multiple layers of security to safeguard data against unauthorized access, alteration, or disclosure.
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments conducted by certified professionals
- Access controls ensuring only authorized personnel can view personal data
- Secure backup systems with encrypted storage in geographically distributed locations
- Staff training on data protection principles and security best practices
- Incident response procedures for potential data breaches or security concerns
International Data Transfers
Some of our service providers operate outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Malaysian standards.
We only transfer data to countries or organizations that provide adequate protection levels or have appropriate contractual safeguards in place. This includes standard contractual clauses approved by data protection authorities and certification schemes that ensure ongoing protection.
Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by Malaysian law. Different types of information have different retention periods based on legal requirements and business needs.
Educational records are kept for extended periods to support certification verification and alumni services. Financial records follow Malaysian tax and business law requirements. Marketing preferences and website analytics data are typically retained for shorter periods unless you request deletion.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and understand how our content is being used. You can control cookie settings through your browser, though some features may not work properly if you disable essential cookies.
We use functional cookies for website operation, analytics cookies to understand user behavior, and preference cookies to remember your settings. We don't use advertising cookies or sell tracking data to third parties.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.
The current version date appears at the top of this policy. We recommend reviewing this page periodically to stay informed about how we protect your privacy.